Privacy Policy

Last updated: May 2026

Introduction

Annan Properties is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or use our services. Please read this policy carefully. By using our website, you acknowledge that you have read and understood this policy.

Who We Are

Annan Properties is a registered estate and letting agency operating in Dumfriesshire, Scotland, UK. We are the data controller responsible for your personal data.

Email: [email protected]
Phone: 07966 457819
Letting Agent Registration: LARN 1812046

What Information We Collect

We may collect and process the following categories of personal data:

Name and contact details (email address, phone number, postal address)
Property-related enquiries and preferences
Information you provide through our contact, viewing, or valuation forms
Correspondence and communications with us
Website usage data (e.g. IP address, browser type, pages visited) via cookies and analytics tools

How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide the information you have requested
To arrange property viewings and valuations
To provide our estate agency and letting services
To send relevant property information where you have consented
To improve our website, services, and customer experience
To comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data under the following lawful bases under UK GDPR:

Consent

Where you have given us clear consent to contact you or process your data for a specific purpose (e.g. submitting a contact form).

Contract

Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Legal Obligation

Where we are required to process your data to comply with a legal or regulatory obligation.

Legitimate Interests

Where processing is necessary for our legitimate business interests, such as improving our services, provided those interests are not overridden by your rights.

Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

Professional advisers such as solicitors or surveyors where necessary to provide our services
IT and website service providers who support the operation of our website
Regulatory or government bodies where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Enquiry and contact data is typically retained for up to 2 years unless an ongoing business relationship exists. You may request deletion of your data at any time (see Your Rights below).

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal data in certain circumstances
Right to object — to object to processing based on legitimate interests
Right to restrict processing — to request that we limit how we use your data
Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses secure connections (HTTPS) and access to personal data is restricted to authorised personnel only. While we take all reasonable steps to protect your data, no transmission over the internet can be guaranteed to be completely secure.

Cookies

Our website uses cookies to improve your experience. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact & Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:

Email: [email protected]
Phone: 07966 457819

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO): ico.org.uk

Questions about your data?

We are happy to explain how we use your information.